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Monday, 11 September 2006
Id Theft Accounts - California Consumers
From: http://www.bbbonline.org/idtheft/stories.asp
Article #1:
"In 2001, I received a credit report listing (a credit card company) as a creditor. I have never had an account with (this company) and called their credit office. I spoke with a (representative) who said the problem would be resolved. I also had a police report taken for identity theft. While checking on car loan rates through (an Internet lending company), I was rejected for a quote due to an outstanding debt with (the credit card company). I contacted a (credit card company representative)... and advised her that the account was not mine and that I had notified them in 2001. I received a letter from (a representative) along with an affidavit of fraud. I filled out the paperwork and sent it express mail. My receipt shows that they received it on (three days later). I'm currently in the process of refinancing my house and the credit card account is still showing as a derogatory remark on my credit report. I attempted to contact (the credit card company), along with the loan company on a conference call. (The credit card company) gave both of us the run-a-round, transferring to 3 different departments. We never got through to the person handling the fraud. The business practices of (the credit card company) are despicable, they have never called back to explain the status. I want this mark removed from my credit report immediately." (This story posted online on 05/03/04)
Article #2:
"I am the victim of identity theft. I received a bill in the amount of $382.32 on 4/8/03. I contacted (the cell phone company) and the first customer service rep hung up on me. I called back and reported the fraud and was advised to go to (the store) where the phones were purchased to report the fraud. I did so on that day and was advised by (a customer service representative) that someone from the fraud department would be calling me within 48 hours. I received a confirmation number... I was advised that the 5 phone lines taken out in my name would immediately be disconnected. I called the numbers (a week later)... and they were still in service. I called (the cell phone company)... and spoke with (a representative)... She advised that there was no record that I had reported the fraudulent activity. She took my information again and advised the fraud department would contact me within 48 hours. She refused to give me a confirmation number. To date, I have heard from (any) one and the phone lines are still in service. I am extremely frustrated as I have received no assistance from (the company) and I can only assume that the fraudulent charges are continuing to be incurred... I would like the phone service disconnected and an explanation as to why (the company) opened a fraudulent account." (This story posted online on 12/29/03)
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