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Monday, 11 September 2006
Id Theft Accounts - Indiana Consumers
From: http://www.bbbonline.org/idtheft/stories.asp
Article #1:
"I was a victim of identity theft/credit card fraud. Someone that I do not know set up an (Internet) account using my credit card information. Total charges to my card amounted to $373 before I discovered what was going on. (The Internet service provider's) customer service told me that the person never even used or accessed the account in any way for some reason. I have only been reimbursed $87. A customer service person told me that in order to receive the remaining $285 that I would have to go through (the) fraud investigation department--contacting them and telling them all that happened. I did just that. I haven't heard back ever since then. After many attempts to contact the . . . fraud department by email to inquire of the status of the investigation, my emails go unanswered. I was told by another . . . customer service person that (the Internet service provider) is legally responsible for responding to my request of wanting to know how the investigation is going and when I could expect a response from them regarding the remaining reimbursement of $285 that is due me. I have not heard from them at all--no emails, no letters, nothing." (This story posted online on 03/01/04)
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